Refund policy

You have 30 days from the day you receive the order to start a return.

Unused items in original packaging. Wrong, damaged, or packing-error items: we cover return postage. Email photos first.

We do not take back opened hygiene goods, made-to-order pieces, or items damaged by use.

How to return:

1. Email us with your order number and reason.

2. We send a returns address. Do not post anything until we give you one.

3. Post with tracking.

4. When it is scanned in, we refund the product price to the original payment method.

Change of mind: you pay return postage. Our error or a defect: we pay. Statutory UK consumer rights are unaffected.